Welcome Back Letter

Dear Patients:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• Our waiting room no longer offers magazines, brochures, and so forth, since those items are difficult to clean and disinfect. We will also frequently decontaminate high contact areas (waiting room, bathroom, door knobs, etc.)
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. Patients will be asked to wait in their cars in the parking lot and we will call/text you to let you know when to enter our office.
• Our office will communicate with you beforehand to ask some screening questions. Please complete this online form the day before your appointment. It can be found on this webpage: When you arrive for your appointment, we will review these same questions to see if there are any changes since your completion of the form. You will also have your temperature taken (with a touchless thermometer) and your oxygen levels taken with a pulse oximeter.
• We ask that all patients enter our office wearing a face mask or face covering. We also have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. Thus it is important that patients arrive on time. We may need to reschedule anyone that is late more than 15 minutes for their scheduled appointment.

We hope to reopen our office in July and will call you to reschedule your appointment if it was cancelled due to the shelter in place order. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.

In the meantime, would you please complete this online form so that we may update your contact information:

Updated Contact Form

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
 Julianne Yoshioka-Wong, DDS